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Getting support for 1C:Enterprise 8 products
- If you are using 1C:Enterprise 8-based software in your business outside
of Russia, CIS and Baltic States, you can find support information
here.
- If you are considering the possibility of becoming 1C partner in your
country (other than Russia, CIS and Baltic States), you may find
this information
useful.
- If you are a partner of 1C Company acting
outside of Russia, CIS and Baltic States, please proceed
here to
get information on receiving support from 1C (login
information required).
- If you are using 1C:Enterprise 8-based
software or a partner of 1C Company acting within Russia, CIS or Baltic
States, please proceed
here (in Russian only).
1C Company provides technical
and methodical support for applications released by 1C Company itself.
If your product was released by
some of 1C partners, to get support please address your local vendor company.
In case you cannot find a
partner in your country, please perform the following steps:
-
Start your 1C:Enterprise 8
software.
-
In the main menu bar, click
'Help', then - 'About' menu item.*
-
In the opened window - find
configuration developer name (it should be other than '1C Company'), also the
configuration name & version (under 'Configuration:' subtitle)
-
Send your support request,
including the information from the previous step to
v8@1c.ru. Please, send your request in
English.
*Note: if your
use 1C:Enterprise 8 software in your local language, menu items may appear in
the language, not in English, as specified here.
It will take 2 or 3 days to
process your request.
1C Company provides technical
and methodical support to its international partners in terms of co-operation
agreement.
The standard support package
includes:
-
A free 1C:Enterprise 8 kit
(with Not-For-Resale (NFR) license), including 1C:Enterprise 8
framework, a 10-users license, 1C:Enterprise 8 Server license, a set of
three standard
applied solutions (Trade Management, Payroll&HR Management, Enterprise
Accounting), the latest Information and Technological Support (ITS) DVD and
accompanying documentation.
-
Hotline for technical and methodical
support for 1C:Enterprise 8 framework: by email (in English or Russian) and
by telephone (in Russian).
-
Access to the partner
support area (http://v8.1c.ru/eng/partners/, in English),
including useful articles, downloads of the latest 1C:Enterprise releases,
ITS updates, advertising and support information, etc. This area is also
used by 1C partners to enter information on the implementation projects they
have done; after reviewing by the web-site administrator, this information
becomes publicly available at the site.
-
Access to the Russian
partner area at 1C web-site (http://partners.v8.1c.ru/index.jsp),
including technical, methodical information and web-conference of developers
(partners' and 1C developers alike) and more.
-
Access to Russia user support area, including the latest 1C:Enterprise 8 software updates,
technical information for system administrators, etc.
Any 1C Solution Partner may
have additional support options, depending on co-operation terms described in a
particular co-operation agreement. For more information on co-operation with 1C
Company, proceed to the
Partnership page.
For actual 1C partners, click
here to
know how to address 1C support service.
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